Digicom Terms and Conditions

Welcome to the Digicom Uk website terms and conditions for use. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.

Before you place an order, if you have any questions relating to these terms and conditions please contact our WeCare (customer service) department.


  • "Conditions" means these terms and conditions.

  • "Product" means a product displayed for sale on the website.

  • "Product Description" means that part of the website where certain terms and conditions in respect of the individual product are provided.

  • "Special Conditions" means the terms and conditions in the product description.

  • "Users" means the users of the website collectively.

  • "Personal Information" means the details provided by you on registration;

  • "We/us" means Digicomuk Ltd.

  • "Website" means the website located at www.digicomuk.com or any subsequent URL which may replace it.

  • "Cookies" means small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer.

  • "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands.

  • "Affiliates" means any website operator, retailer, kiosk operator, direct marketing company, telemarketer, or operator of other direct marketing campaigns that has entered into an agreement with  www.digicomuk.com.com which compensates the affiliate for transactions resulting from business directed to the  www.digicomuk.com website by the affiliate.

  • "You" means a user of this website.

Use of the website


You are provided with access to this website in accordance with these conditions and any orders placed by you must be placed strictly in accordance with these conditions.


You warrant that:

  • The personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects.

  • You will notify us immediately of any changes to the personal information by contacting us.

  • You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

Our rights

We reserve the right to:

  • Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.

  • Change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.

Third party links

To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for

1. the privacy practices of such websites

2. the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources

3. the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Digicom Customer Privacy Policy

Digicom's Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by members of the Digicom Group any time you interact with Digicom, such as when you visit our website, when you buy, sell, exchange or refund with Digicom online or in a Digicom store or when you email customer services. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Digicom, and we go to great lengths to protect it.

Why Digicom collect personal information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest announcements, updates, special offers, and events that you might like to hear about. If you do not want Digicom to keep you up to date with Digicom news, updates and the latest information on products and services click on My Account and update your personal contact information and preferences.

What information Digicom collects and how we may use it

There are a number of situations in which your personal information may help us give you better products.

For example:

We may ask for your personal information when you're participating in an online survey, entering a competition, registering your store membership or online account, selling goods to Digicom or purchasing a product.

When you interact with Digicom, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the products you purchase or sell, such as their serial numbers and date of purchase; and information relating to a support or service issue.

We also collect information for market research purposes - such as if you wish to receive updates from Digicom - to gain a better understanding of our customers and thus provide more valuable service. We collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.

We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Digicom.

Your Digicom online username and related information

The Digicom website allows you to create a "Digicom username" based on your personal information. This convenient service saves you time and allows for easier use of our web services.

Here's how it works

You create a personal profile - providing your name and email address, and in some cases your phone number, mailing address or a credit card number. The system saves your information and assigns you a personal Digicom username based on your email address, because it's unique and easy to remember. The next time you interact with the Digicom website, all you need to do is enter your Digicom username and password; the system looks up the information it needs to assist you.

In addition, if you update the information associated with your Digicom username it will be available for all your transactions with Digicom online in that country.

Publicly displayed information is public

If you use a comments or customer feedback board on a Digicom website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Digicom is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, Digicom will collect that information from your interaction and the information will become publicly available.

When Digicom disclose your information

Digicom takes your privacy very seriously. Digicom does not sell or rent your contact information to other marketers.

Within the Digicom Group

To help us provide superior service, Digicom may share personal information within the Digicom Group. The Digicom Group includes Digicom Ltd, our franchisees, our subsidiaries and our affiliates who will take steps to safeguard it in accordance with Digicom privacy policy.

With our service providers, vendors, and strategic partners

There are also times when it may be advantageous for Digicom to make certain personal information about you available to companies that Digicom has a strategic relationship with or that perform work for Digicom to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Digicom's policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Digicom website.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

How Digicom protects your personal information

Digicom takes precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction.

The Digicom website uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a web browser that is up to date with all security patches.

Integrity of your personal information

Digicom has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking the My Account section of the Digicom website. You can request a copy of your personal information by contacting us.

Data Protection Act 1998

Digicom holds all personal information in compliance with the Data Protection Act 1998.

Cookies and other technologies

As is standard practice on many corporate websites, Digicom's website uses "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time. Please note that certain features of the Digicom website will not be available once cookies are disabled. You do not need to enable cookies to browse the site.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site, and to gather demographic information about our user base as a whole. Digicom will not use the information collected to market directly to that person.

In some of our email messages we use a "click-through URL" linked to content on the Digicom website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags - tiny graphic images - to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we're sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer.

Our companywide commitment to your privacy

As we said, Digicom takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Digicom employees and strictly enforce privacy safeguards within the company.

External links

Digicom's website has links to the sites of other companies. Digicom is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about Digicom's Customer Privacy Policy or data processing, please contact us here. The Digicom Data Controller will respond to your inquiry within 40 days.

If you do not want Digicom to keep you up to date with Digicom news, offers and services visit the My Account section of the Digicom website and update your personal contact information and preferences.

If you have a store membership you may change your preferences in any UK store or by emailing your membership number (found on your Digicom membership card) and your name and address to the email address above. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

Digicom may update its privacy policy from time to time. When we change the policy it will be posted on our website along with the updated privacy policy.

Buying & Selling Of Products

Buying from Digicom


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website. Click here to find out more about our refund and returns policies, which are also incorporated into these conditions.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on the website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.

  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Digicom Ltd.

  • As your product is shipped we will send you a dispatch confirmation email.

  • Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions below.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.